Privacy Policy

01 Who We Are

This website is operated by:

• Coordinator: Esther Hsieh Hang Jie
• Coordinator Code: GTJB04498
• Agency: GT Nelson Titan Groups (Southern Malaysia Branch)
• Supervising REN: Lewi Hau Yi (REN 72852)
• Southern Branch Address: Suite 06-02, Jalan Jaya Putra 7/5, Bandar Jaya Putra, 81100 Johor Bahru, Johor, Malaysia
• HQ Address: 13B, Jalan Perdana 10/10, Bandar Pandan Perdana, 55300 Kuala Lumpur, Wilayah Persekutuan, Malaysia
• Contact: +60 16-726 3888

We are registered under the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEA) Malaysia, and bound by the Valuers, Appraisers, Estate Agents and Property Managers Act 1981.

02 Personal Data We Collect

When you submit an enquiry or registration form on this website, we may collect the following personal data:

• Full name
• Phone number / WhatsApp number
• Email address (optional)
• Property preference (type of unit interested in)
• Budget range
• Nationality (to determine eligibility — Bumiputra, non-Bumiputra, or foreigner)

We do not collect sensitive personal data such as identification card numbers, financial account details, or medical information through this website.

03 Purpose of Collection

Your personal data is collected and used solely for the following purposes:

• To respond to your property enquiry regarding KSL Riveria Garden @ Wawari
• To provide you with pricing information, floor plans, and unit availability
• To arrange site visits or showroom appointments upon your request
• To assist with financing and eligibility queries
• To communicate updates on the project relevant to your stated interest

We will not use your data for unrelated marketing or unsolicited promotions without your prior consent.

04 Legal Basis (PDPA 2010)

The collection and processing of your personal data is conducted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), specifically under the following principles:

• General Principle: Data is processed only for the stated purpose with your consent.
• Notice & Choice Principle: You are informed of the purpose before data is collected via the consent checkbox on our registration form.
• Disclosure Principle: Your data will not be disclosed to third parties without your consent, except as required by law.
• Security Principle: Reasonable steps are taken to protect your data from unauthorised access.
• Retention Principle: Data is retained only as long as necessary for the stated purpose.
• Data Integrity Principle: We take reasonable steps to ensure data is accurate and complete.
• Access Principle: You have the right to access and correct your personal data.

05 Data Sharing & Disclosure

Your personal data will not be sold, rented, or traded to any third party. We may share your data only in the following limited circumstances:

• Developer: With KSL Holdings Berhad solely for the purpose of processing your property enquiry, if required.
• Supervising REN: With Lewi Hau Yi (REN 72852) as the licensed supervisor overseeing this coordinator's activities.
• Legal requirement: If required by Malaysian law, court order, or regulatory authority.

In all cases, data sharing is limited to what is necessary for the stated purpose and is conducted under appropriate confidentiality obligations.

06 Data Retention

Your personal data will be retained for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general:

• Enquiry data is retained for a maximum of 2 years from the date of submission, unless you request earlier deletion.
• If a property transaction is completed, relevant records may be retained for up to 7 years in compliance with statutory requirements.

Once the retention period expires, your personal data will be securely deleted or anonymised.

07 Your Rights

Under the PDPA 2010, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Correction: Request that inaccurate or incomplete data be corrected.
• Right to Withdraw Consent: Withdraw your consent to us processing your data at any time. This will not affect any processing carried out prior to withdrawal.
• Right to Limit Processing: Request that we limit how we use your personal data in certain circumstances.

To exercise any of these rights, please contact us directly using the details in Section 12. We will respond within 21 days of receiving your request.

08 Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• Limiting access to personal data to the coordinator and supervising REN only
• Using secure communication channels (WhatsApp, encrypted email) for data transfer
• Not storing personal data in publicly accessible systems

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

09 Cookies & Tracking

This website may use basic browser cookies and third-party tracking technologies (such as Google Ads conversion tracking) to measure the effectiveness of our advertising campaigns. These cookies do not identify you personally.

Types of cookies used:

• Functional cookies: Essential for the website to operate correctly.
• Analytics cookies: Used to understand how visitors interact with the page (e.g. Google Analytics, if enabled).
• Advertising cookies: Used by Google Ads to track ad performance and conversions.

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of this website.

10 Third-Party Links

This website contains links to WhatsApp and other external platforms. Once you leave this website, we are not responsible for the privacy practices of those third-party services. We encourage you to review their respective privacy policies.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Continued use of this website after changes are posted constitutes your acceptance of the updated policy.

12 Contact Us

For any enquiries, data access requests, correction requests, or to withdraw your consent, please contact us directly: